Stefanie L. Drill



Objective: To obtain a position in the automotive field that will utilize my skills and training.



Education

• 2006-Current Northern Virginia Community College Sterling, VA

• 2004 - 2006 Virginia Commonwealth University Richmond, VA

• 2002 - 2004 CS Monroe Technology Center Leesburg, VAASE Certified Automotive Servicing Technology Degree

• 2000 –2004 Broad Run High School Sterling, VA Academic Diploma



**Work Experience



May 2006 – Current (June 2004-May 2006 Seasonal) Automotive Service Advisor - -Assistant Scheduling/Greeting/Writing up Customers

-Coordinating appointments with aftermarket or sublet companies

-Up selling work to customers

-Distributing Repair Orders to technicians and billing out ROs

-Responding to customer concern emails/Customer satisfaction follow-up



Jan 2006 – May 2006 Advanced Auto Parts Richmond, VA Parts Counter Personnel -Inventory and Stocking of Automotive Parts

-Battery/Wiper/Bulb installationCashier



July 2003 - June 2004 Koons Sterling FordSterling, VA Automotive Technician -Apprentice Internship as apprentice to full service technician

-Involved in all aspects of vehicle maintenance and repair



Sept 2005 - Dec 2005 Ruby Tuesday Richmond, VA Waitress



Certifications



2004 - Current Koons Sterling Ford Sterling, VA Service Advisor Assistant

All certifications acquired through FordSTAR training



-Maintenance Coordinator

-Service Advisor Master

-Service Advisor

-Service Manager

-Customer Relations Manager

-Warranty Administrator



References available upon request.